Voice your concerns

Our reporting channels

Premierline Business Insurance Broker is a trading name of Premierline Limited which is part of the BDH Group. Premierline adheres to group policies and utilises appropriate reporting channels to report concerns.

Doing the right thing to secure your future

At BDH Group, we are stronger together. We lean on our strong values and principles. We treat each other with respect, we act with integrity, are transparent and tell the truth.

We give the highest priority to compliance with legal, regulatory and internal requirements. If we are able to detect violations at an early stage, we can take appropriate action to prevent or mitigate harm to customers, employees, business partners and the company itself.

If you have information about a suspected act of wrongdoing or violation of rules you can report your concerns to us.

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

By Post

Customer Experience Team
Premierline
Lancaster Business Park
4 Mannin Way
Lancaster
LA1 3SW

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By Phone

Lines open Monday to Friday 9:00am–5:00pm
Closed on Bank Holidays

Request a call back

By Email

Send us an email message and our customer services team will get back to you.

Email feedback and complaints

Investigating concerns

We investigate all reported concerns and ensure they remain confidential and that all involved parties are treated equally. Your concerns can only be investigated if you provide us with sufficient information, so we ask you to include as much detail as possible.

You may choose to report your concerns anonymously, but it helps our team if we are able to contact you, in case we have further questions. We will always protect your identity.

Confidentiality and anonymity

We treat your information as confidential and take appropriate steps to make careful use of all information we receive, and to safeguard the interests of everyone involved. We always protect your anonymity and only disclose reports to the extent necessary to investigate an allegation or where disclosure is required in connection with applicable legal or regulatory proceedings. All data provided is processed in accordance with applicable data privacy requirements.

Zero tolerance for retaliation

We do not tolerate any form of actual, threatened or attempted retaliation against anyone who submits a report in good faith or who assists with an investigation, regardless of the outcome of the investigation.

Other ways to report

You can also report your concerns directly to a relevant UK regulator or authority (e.g. the Financial Conduct Authority, the Prudential Regulation Authority, HM Revenue and Customs, the Information Commissioner’s Office).